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How to place your order

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Deadline for ordering/changing your order:

• Sign up, change, pause or cancel your order by ll pm each Sunday for the forthcoming week
• When you sign up let us know where we can leave your box if you’re not in.
• We’ll email you confirming your order is placed, advising your delivery day (between Tuesday, Wednesday and Thursday). Please check your Junk folder if you haven’t received this email.

Pausing or cancelling your subscription

• Log in to your account to pause your delivery or Payments

Where we deliver to:

• We deliver to W3, W4, W5, W12 and parts of W13. Use our postcode checker on the Contact us page.

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Payments

• We take payment for your delivery on the Monday of the week you are having a box. We won’t take payment when you first sign up, if say that’s a Wednesday.
• When you first sign up we will save your payment card so you don’t need to pay each week. If your card is stolen or replaced please can you log in to your account to update the card details.

How frequently will I receive my box?

• You can choose weekly, bi-weekly or monthly cancel your account. Click here to see how to do that delivery. We will keep delivering on that basis unless you ask us to pause or cancel your account.

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